Shipping
Shipping, Delivery & Returns
Shipping & Dispatch
At AENTOS, we understand the importance of receiving your order promptly and with care.
Orders are dispatched within 1–2 business days after placement.
Orders placed before 13:00 (Hong Kong time) on business days are typically dispatched the same day.
Orders are shipped Monday to Friday, excluding public holidays.
Shipping Destinations
We currently ship from Hong Kong to the following regions and countries, and we are continuously expanding our global reach.
European Union & United Kingdom
Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, United Kingdom.
Asia
Japan, South Korea, Singapore, Hong Kong, and selected major cities across Asia.
North America
United States, Canada.
Available destinations will be displayed at checkout.
If your country is not listed, please contact us at info@aentoshome.com we can offer a quote for shipping cost for you.
Shipping Methods & Tracking
All orders are shipped with fully tracked delivery.
-
EU & United Kingdom: UPS Express (tracked)
-
International orders: UPS Express (tracked)
Once your order has been shipped, you will receive a confirmation email containing your tracking number, allowing you to monitor the delivery in real time.
Delivery times are estimates and may vary depending on local customs clearance and regional conditions.
Estimated Delivery Times (After Dispatch)
-
France: 3–6 business days
-
Rest of EU & United Kingdom: 3–6 business days
-
Asia destinations: 2–4 business days
-
Other international destinations: 3–6 business days
Customs, Duties & Taxes
International orders may be subject to local customs duties, import taxes, or handling fees. These charges are determined by local authorities and are the responsibility of the recipient.
Customs duties, taxes, and original shipping fees are non-refundable.
